With the growing emphasis on connectivity and seamless integration with the lifestyles of today’s consumers, in this round robin session we will benchmark vehicle mobile applications across OEMs, understand the successes and complexities of incorporating service and warranty processes into the app, and discuss the potential complexities of having various DMS providers across dealerships. What…

Bridgestone Americas has extended a warm invitation to the MAPconnected Warranty, Aftersales & Aftercare Services Network for our 3rd annual facilitated Club Study on May 7-8 at their headquarters in Nashville, TN. The event will feature 1.5 days of facilitated benchmarking, a Bridgestone/Firestone Distribution Center tour and a Networking Dinner. Our 2024 annual Club Study…

MAPconnected’s AI-SWLM Think Tank will meet onsite at the Bridgestone Firestone Distribution Center from 1:00pm to 5:00pm, with a Networking Dinner to follow. Please feel free to join the group earlier in the day, starting at 9:00am if you wish. Agenda: Thursday, May 8 (9am – 8pm) Bridgestone/Firestone Distribution Center followed by Networking Dinner Morning…

Analytics, Data, and Service: Fuel For A Customer-First Connected World MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and…