Vehicle Service & Warranty Lifecycle Summit 2024

Analytics, Data, and Service:
Fuel For A Customer-First Connected World

200⁺

Attendees

80⁺

Companies

50⁺

Speakers

15⁺

Register Now! Choose Your Ticket Category

Announcing 2024 Key Speakers

The Future Is Now.

DATA DRIVEN DECISIONS

Learn how to get the most out of your data!

The 2024 Summit will explore powerful strategies for collecting, understanding, and using data to make better decisions, using the latest tools and proven methods.

Gain valuable insights from your direct peers and industry experts on best-in-class technology and techniques.

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Look Who's Been Attending

A collage of professionals meeting at the annual MAPconnected summit

Agenda Created By Warranty Chain Executives For Warranty Chain Executives

MAPconnected’s Summit unites the Warranty & Aftercare Services Value Chain and is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement.

Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.

Agenda Highlights

AI & PREDICTIVE ANALYTICS: Proven Strategies To Unlock Insights, Increase Efficiency & Empower Automation
ROOT CAUSE ANALYSIS: Using warranty data for improved administration, QUALITY AND SUPPLIER MANAGEMENT and ROOT CAUSE ANALYSIS
TELEMATICS: Best practices on advanced uses of TELEMATICS data
WARRANTY EDITS: Advanced WARRANTY EDITS – what works and what doesn’t?
LEGAL & REGULATORY: The LEGAL & REGULATORY world continues to evolve. What’s the latest and next?
TECHNICIAN: TOOLS AND DIAGNOSTICS: Training, hiring and retention
OVER-THE-AIR-UPDATES: Staying connected with the customer, OVER-THE-AIR-UPDATES, and input from NHTSA related to field service actions
WARRANTY IMPROVEMENT INITIATIVES: Informative case studies on successful WARRANTY IMPROVEMENT INITIATIVES

Summit Feedback

Overall Summit Quality - 4.8 / 5

Relevance - 4.4 / 5

Topic Variety - 4.6 / 5

Speaker Performance - 4.3 / 5

The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.

Introducing New 2024 Formats to Address the Needs of the Rapidly Evolving World

As the Summit expands, MAPconnected stays devoted to crafting and introducing novel thematic tracks and interactive formats, guided by the needs of our industry members and participants.

Main Summit

10/22 & 23

Quality & Supplier Management
Connected Customer Care Revolutionized By Technology
Service Lifecycle Management Powered By AI and Advanced Analytics
Data Transformation To Drive Quality Management & Cost Efficiencies
Dealer Technical & Field Service Operations
Warranty Of The Future: Automative & Innovative Technologies

Roundtables

10/23 12-6 pm

Recall, Customer Campaigns & Legal

Resolving Cost Recovery Disputes
Categorizing Vehicle Recalls Based On Risk Factors
Customer Care: Recall Execution Best Practices
Dealer & Field Engagement

Technical Services & Diagnostics

How Diagnostics Impact The Full Claim Lifecycle
Guided Diagnostics: Pros And Cons
Cutting-Edge Diagnostic Equipment & Technologies
Technical Publications, Creation And Utilization
Service Labor Times Development & Trends
OTA’s Impact Discussions

EV Service, Operations & Aftersales Summit

10/24

Exploring New Services & Revenue Generation For Dealers & Aftermarket
Maximizing Profitability In Aftersales Parts & Repair
Setting Up Cross-Brand Services & Infrastructure
Navigating Warranty Risk And Driving Extended Warranty Business
EV Diagnostics Processes
Tech Training, Regulations & Safety
MVP Deliverables & OTA’s

Round Robins and VIP Dinner

10/21

Benchmark Round Robins:
Warranty Administration | Purchasing & Supplier Cost Sharing | Parts Return & Quality Analysis

VIP Dinner:
Shark Tank Startups | Audience Judging | Networking & Social Dinner

Ticket Package Options

Tech Expo: Exhibitors Wanted!

10/22-24

2024 Thought Leadership At It's Best!

Lisa Campbell

National Warranty Manager

General Motors

James Kiriazes

Director Customer Quality Engineering

Bridgestone Americas

Austin Conroy

Regional Fixed Operations Director

Rohrman Auto Group

Troy Kelsey

Senior Manager, Warranty Financial Operations

Nissan Group of North America

Steve Olejniczak

Warranty Associate Director

Navistar

Daniel Pullo

Global Customer Care Performance & Strategy Director

Stellantis

Bryce Cornet

Senior Manager for Supply Chain Logistics at EV Battery Solutions

Cox Automotive

Ed Roberts

Chief Operations Officer

Bozard Ford Lincoln

Carlos Hernandez

Quality Manager Technical Center

Sogefi

Eric Gillanders

North America Recall Manager

Model e CX Owner Success Mgr

former Director of Service Engineering

Canoo

Scott Trantham

Global Supplier Quality Manager

General Motors

Mike Roberts

former Global Warranty Strategy Manager, Ford Motor Company and President

MR Insights

Angela Johnson

Manager, Business Intelligence, Global Purchasing & Supply Chain

General Motors

Rajib Borai

Vice President Field Services

Xalt Energy Freudenberg e-Power Solutions

Director of Electrification

Amphenol

Nicholas Horan

Director, Global Business Solutions

Tweddle Group

Wayne Mitchell

Global Director Sales and Marketing

Sedgwick

Jose Clemente

Manager GPSC Warranty Performance

General Motors

Bryan Tracy

Senior Manager Supplier Warranty & Product Review Center

Portfolio Manager Quality And Service Solutions

SAS

Amit Ganguly

Vice President - Aftermarket Business

Tech Mahindra

Doug Pataky

Director of Strategic Business Development

Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

Who You’ll Meet There

Key Job Titles

Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
Finance: Accruals | Audits
Purchasing: Supply Chain | Supplier Cost Sharing
Data & Analytics: Systems | Support | Analysts
Technical: Field Services | Dealer Administration | EV Services | Training
Customer: Recalls | Safety | Campaigns | Customer Service
Dealer: Aftersales | Aftercare Services | Reporting | Publications | Training
Quality: Manufacturing | Engineering
Marketing: Customer Experience | Product Design
Legal: Regulatory | Compliance
Insurance & Financial Products