Innovative & Automative Driven Dealer Service & Warranty Lifecycle Operations
The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways:
Improving Technical Services To Deliver Better Service: The Warranty Manager from International Motors presented their guided diagnostics system, which uses a centralized repair template to provide up-to-date, step-by-step instructions for technicians. This system ensures consistency, meets warranty requirements, and speeds up claim approvals. By integrating data from various sources, it offers thorough diagnostics and has automated 90% of campaign claim payments, saving $250,000 in six months.
12V EV & SafetyPower Diagnostics: An Often Forgotten PartThe low-voltage SafetyPower™ system in EVs is powered by a low-voltage battery which ensures critical vehicle functions operate safelyand reliably. The Quality Engineering Manager at Subaru of America along with EV Platform Manager at Midtronics explained SafetyPower™importance, consequences of neglect, and maintenance tips for low-voltage batteries in EVs.
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