Designing, Selling and Marketing F&I Products & Services for Electric Vehicles

We dove into the world of electric vehicles with Josh and James to identify best practices for positioning and promoting F&I products and services. Key topics we will cover include:

– Calculating the risks of providing EV coverage
– Designing new products based on changes in technology
– Exploring unique offerings to cater to this strategic market
– Positioning EV for sales and marketing

Our webinar offers a sneak peek to some of the topics that will be covered in greater detail during the EV & Financial Products Tracks at the Vehicle Service & Warranty Lifecycle Summit scheduled at the Westin Southfield Detroit, MI on October 25-26.

Speakers:
Josh Bass, Vice President Product Development – JM&A Group
James Davies, Vice President Repair Analytics Division – J.D. Power
Mark Nagelvoort, President & Chief Executive Officer – PCMI

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Challenges and Costs Of Servicing Electric Vehicle Battery Packs – MAPconnected Webinar

Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as:

-Deciding the battery service strategy that fits your business
-Costs & challenges associated with most common EV battery service needs
-Impact of the EV battery design on the cost and complexity of service

Speakers:
Dave Johnson, Former Global Director Service Engineering Operations – Ford Motor Company
Julie Johnson, Head of Market Development and Growth Strategy – Volta Trucks
Jason Ruban, Vice President, Business Innovation – Midtronics

Click to video

Costs and Service Challenges Of Transitioning to Eletric Vehicle battery Service

Warranty Risk Management 101 Webinar

Warranty Risk Management is the MOST IMPACTFUL, yet LEAST UNDERSTOOD aspect of program design. For over 15 years, After, Inc. has helped manufacturers identify inaccuracies in their claims forecasting, leading to millions in premium savings, lower retail pricing (and therefore higher attach rates), and rightsizing of reserves. In this webinar, Paul Swenson, EVP of Business Developement, shares the foundations of this complex discipline and Polaris Industries’ Kelly Clawson, Director of Finance, provides her experience working with After’s Risk Management Team the past nine years.

April 20: 11-12:00pm ET Challenges and Costs Of Servicing Electric Vehicle Battery Packs Featured Business Partner Webinar

 

Open to all Members and Non-Members

Join us for our next Featured Business Partner Webinar as we discuss the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers including sub-topics such as:

  • Deciding the battery service strategy that fits your business
  • Costs and challenges associated with the most common EV battery service needs
  • Impact of the EV battery design on the cost and complexity of service
Speakers:

Dave Johnson, Former Global Director Service Engineering Operations, Ford Motor Company

Julie Johnson, Head of Market Development and Growth Strategy, Volta Trucks

Jason Ruban, Vice President, Business Innovation, Midtronics

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June 22: Improving Warranty Cost Control With Operational Repair Data 3-4pm ET | Business Partner Event

Event has passed: Signup to get the presentation sent to you!

Solving the Operational Data Gap for Warranty Cost Control

In this free webinar we’ll discuss the benefits and challenges of proactive analysis of warranty claims by “participating” in the repair and diagnosis process.  Salim Murr, Strategic Advisor to Atheer, and longtime former Technical Services & Warranties Department Head for BMW will guide the discussion of this human centric strategy for warranty cost control. Core to this strategy is the capture of environmental and technician data collected during the repair process to validate warranty claims and support invoicing.

We will discuss the overall approach, challenges with implementation, technician and dealer adoption, & how this strategy can reduce warranty costs.

Signup below to participate. All attendees will be requested to complete a 6 question survey where the results will be revealed to kick-off the interactive discussion. And as an added bonus Atheer is also throwing in a three (3) month Proof-of-Concept trial for MapConnected Network attendees that participate in survey and join in the discussion!

About the Speaker:  Salim Murr joins Atheer as a Strategic Advisor after a decades long career at BMW where he has held department head for technical services and department head of warranties positions. He is an accomplished engineer, with well-honed leadership and business skills. Proven track record motivating cross functional teams to improve product quality and Aftersales process quality and to increase automotive recall completion rates; a specialist in creating greater customer and dealer satisfaction. He has introduced state of the art digital tools in Aftersales, improving technician efficiency and technician retention, as well as workshop productivity and profitability.

Atheer’s website

Video of some of Atheer’s automotive capabilities

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September 22: View the Recording: Designing, Selling and Marketing F&I Products & Services for Electric Vehicles Webinar

Did you miss it? No worries, link below to the recording!

We dove into the world of electric vehicles with Josh and James to identify best practices for positioning and promoting F&I products and services and covered:

– Calculating the risks of providing EV coverage
– Designing new products based on changes in technology
– Exploring unique offerings to cater to this strategic market
– Positioning EV for sales and marketing

Speakers:

Josh Bass, Vice President Product Development – JM&A Group

James Davies, Vice President Repair Analytics Division – J.D. Power

Mark Nagelvoort, President & Chief Executive Officer – PCMI

Our webinar offers a sneak peek to some of the topics that will be covered in greater detail during the EV & Financial Products Tracks at the Vehicle Service & Warranty Lifecycle Summit scheduled at the Westin Southfield Detroit, MI on October 25-26.

Click to WEBINAR RECORDING HERE

April 13: Understanding State Warranty Reimbursement Laws – A legal perspective 3-4:00pm ET | Business Partner Event

Join us – open to all:

Understanding State Warranty Reimbursement Laws – A legal perspective

Our featured legal business partner, Frost Brown Todd will provide an overview of the recent state imposed new requirements for dealer warranty reimbursements.  This is an important overview for any OEMs looking to revisit its warranty reimbursement policies and practices to ensure compliance with emerging state laws.

Their summary will cover some of the most significant amendments addressing a variety of issues including the way in which dealers can establish their retail charges and the time for which dealers can charge in connection with warranty repairs.

These regulations are expanding and Frost Brown Todd will also cover some of the changes in law on the horizon including recall repairs, “stop-sale” repairs, and reimbursement for pre-delivery inspection and other preparation and delivery tasks performed by dealers.

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Do you really understand your Warranty Risk?

Warranty Risk Management is the least understood, yet most impactful aspect of Warranty Program Design.

Accurate Cost Per Unit (CPU) forecasts are the foundation of stable prices, right-sized reserves, higher profits, and higher customer satisfaction/loyalty. Yet, nine-times-out-of-ten, they are prone to errors which can lead to unnecessary increases in premiums.

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To help you gain a solid understanding of this complex discipline, MAPconnected has teamed up with Polaris Inc. and After Inc. to bring you an informative club event on the 20th of July from 3pm-4pm ET.

Join us for this four part discussion that will cover:

Part 1 – Defining the key components of Warranty Risk Management.
Part 2 – Introducing various types of risk structures and the pros/cons of each.
Part 3 – Illustrating how to accurately estimate losses and how errors can significantly impact program profits.
Part 4 – Concluding with a case study on Polaris, a long-time After client. Over the course of nine years, After/Polaris developed a risk roadmap together, that started from a completely outsourced warranty risk management structure and led to the creation of a stand-alone warranty company.

Don’t miss out, signup below!

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Any registration issues, we’re here to help. Email Maria at mevans@mapconnected.com.

About Polaris

As the global leader in Powersports, Polaris Inc. (www.polaris.com) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since its founding in 1954. With 2020 sales of $7.0 billion, Polaris’ high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris’ presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

About After, Inc.

After, Inc. (www.afterinc.com) is a pioneer in the warranty business – providing product registration, marketing, analytics, and program administration to warranty organizations across a wide range of industries. Founded in 2005, After has over 15 years of experience delivering innovative warranty offerings to manufacturing clients. After, Inc. partners with some of the world’s top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue/profit opportunities. Headquartered in Norwalk, Connecticut, and with offices in New York City, After, Inc. is part of Galway Insurance Holdings, an innovative retail property and casualty and employee benefits insurance brokerage and consulting firm with 2,800 employees across the United States.

About MAPconnected

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, and Customer Care Management and Support services. When you join, you become part of a select group of executives who share similar roles at OEMs, Dealers and Tier Suppliers. MAPconnected network members directly benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum. MAPconnected members are rewarded with unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships. The network represents leading automotive, powersport, construction, agricultural, bus and truck OEMs, their retailers, distributors, parts manufacturers and services providers.