SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
Connect. Collaborate. Benchmark.

Tag: Warranty Administration

Oct 24: Advanced Edits and Associated Implementation Strategies Workshop | Westin Southfield Detroit, MI

Join us for Pre-Summit Workshop to benchmark these important topics:

This session is designed to be highly interactive.  Participants are invited to bring case studies on each of the discussion topics and other special edits that they would like to share where they have previously implemented a similar tool.

For companies who have not yet implemented these tools, they will be able to discuss benefits, savings potential, and implementation strategies without rebuilding your entire warranty system.

Advanced Edits and Associated Implementation Strategies 

Round Robin Topics:

  • Risk score
    • How you can assign a score, like a FICO score to each claim to determine the degree of risk that a particular claim represents
    • The risk score is a combination of from the claim as well as from the dealer who submitted the claim
  • Cost per repair comparison
    • How to implement a strategy where each claim is compared to other claims from other dealers who are doing like repairs on like vehicles
    • Feedback provided to dealers using this strategy will help dealer management spot over repair situations and add-on repair situations
  • Eliminating variance
    • Why does one dealer submit a claim for $300 and another dealer, doing the same repair, submit a claim for $700?
    • This type of analysis will help OEMs identify and reduce the number one reason for warranty waste or overspend
  • Linking to telematics
    • We will discuss how to utilize data obtained directly from the vehicle or from the dealership diagnostic tools to adjudicate claims
  • Technician training
    • Do you ever feel like you are paying to train your dealerships’ technicians through trial and error with their warranty repair attempts?
    • We will discuss how to link your warranty claim payment system to your technician training data base so you are only paying trained technicians to perform warranty work
    • Further discussion will revolve around training certifications, training paths, edit deferrals, and differences between individual technician training and shop certification
  • Prior approval
    • Probably the number one tool for improving quality and reducing warranty expense
    • How can you set up an effective prior approval strategy to only look at a claim ONE time and make sure you are only paying what you previously approved

Register now as limited spots remaining! $395 Workshop Cost | 2:00-5:00pm ET

April 13: Understanding State Warranty Reimbursement Laws – A legal perspective 3-4:00pm ET | Business Partner Event

Join us – open to all:

Understanding State Warranty Reimbursement Laws – A legal perspective

Our featured legal business partner, Frost Brown Todd will provide an overview of the recent state imposed new requirements for dealer warranty reimbursements.  This is an important overview for any OEMs looking to revisit its warranty reimbursement policies and practices to ensure compliance with emerging state laws.

Their summary will cover some of the most significant amendments addressing a variety of issues including the way in which dealers can establish their retail charges and the time for which dealers can charge in connection with warranty repairs.

These regulations are expanding and Frost Brown Todd will also cover some of the changes in law on the horizon including recall repairs, “stop-sale” repairs, and reimbursement for pre-delivery inspection and other preparation and delivery tasks performed by dealers.

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March 22: Warranty Data Collection for Claims Reporting Club Study 11-12:00pm ET

Open to all OEM & TIER 1 MAPconnected Members! Join us to discuss best in class tools & strategies for:

Register Here

Warranty Data Collection for Claims Reporting

  • Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data?
  • In addition to claim data, what other data do you link to the warranty claim?
    • Diagnostic session file data (DTCs, PID) | Telematic data | Returned parts | Tech Hotline | CRM data | Other?
  • Do you have corporate dashboards?
    • Canned reports? What kinds and key metrics?
    • Ad hoc reporting capabilities?
  • Do you make data available to your dealers via a web portal or warranty dashboard?
    • Canned reports? What key metrics?
    • Ad hoc reporting capabilities?
  • Pictures – If you request and store pictures, how do you link the pictures to the warranty claim?
  • When reporting to dealers for your KPIs, what time period do you use?
    • One month
    • Rolling 3 months

Jan 25: Automated Claims Processing Rules 11:00-12:00pm ET Members Club Study

Join us to discuss: Automated claims processing rules & best in class processes 11:00 – 12:00pm ET.  Open to all OEM & TIER 1 MAPconnected Members!

To be discussed:

  1. What percentage of claims do you manually review versus auto/system review and pay?
  2. How do you determine, or how does your system determine when a claim should go to manual assessing?
  3. How does your system determine “outliers”, or high risk claims?
  4. What is your most effective system rule or edit for helping to control warranty costs and identifying improper claiming?
  5. Do you utilize any type of a risk score (like a Fico score for credit) for each claim?  How?
  6. Does your system compare each claim/repair to an “average cost per repair” for like vehicles?
  7. Do you link your claim payment system to session file reports, DTC data, or telematics data for automatic processing?  How and in what ways?
  8. Most systems have “Claim Types”, but do you use repair templates which would auto-populate the claim with the proper bill of materials based on the vehicle?
    1. What advantages do you offer the dealer for using the appropriate template?
    2. How do you ensure that the appropriate parts were actually used?

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Dec 7: Warranty Training Members Club Study

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About the Eventhttps://archive2024.mapconnected.com/wp-content/uploads/Andrew-Conville.pngYour Content Goes HereYour Content Goes HereRegister here to save your spot

On December 7th at 3pm ET we will host a TRAINING-themed discussion requested by CUMMINS, one of MAPconnected’s early adopter companies, who will be represented by Jim Knight, Director – Warranty Functional Excellence.

60-minute Round Robin Topics to include:

  • Types of training associated with warranty
  • Do you require training and should you before allowing a claim to be submitted?
  • Are you linking warranty claim payment to technician training?
  • Come prepared to share your Warranty Training Best Practices:
    • Newsletter
    • Guides
    • Help Desk
    • Tips & Techniques
    • Peer Posts

Don’t miss out on this final year-end club event to come together with your warranty and service lifecycle peers, reflect on the past year and discuss best-in-class training strategies.

Save your spot via the button above – it only takes minutes! Spaces are limited and open to all OEM & Tier Manufacturer Suppliers.

The new year stands before us, like a chapter of a book, waiting to be written. – Melody Beattie

Start preparing already for your first chapter 2022 by taking advantage of the benefits with MAPconnected’s network. Adopter companies will be rewarded with a full year of opportunities like this to discuss challenges and insights directly with peers either in our nearly monthly virtual club studies, messaging forum, business partner events and end of year roundtable. MAPconnected’s Membership guarantees you the knowledge to jump-start new processes in your Warranty lifecycle strategic roadmap to stay one step ahead of the curve. Click to view more information about our Membership benefits.

Register your interest to join in on the insightful discussions and don’t forget your favorite beverage to toast to the new year.

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Deepview True Cost Report: What is actually spent to keep vehicles on the road

Have you ever asked any of these questions:

  • Which vehicle segment is the most spent on? What vehicles are incurring the lowest costs?
  • Are competitors paying less for labor or parts on their vehicles in the same segment?
  • Are EV costs lower?

With broad differences in markets, practices and allowances, having a fair competitive comparison on service labor is difficult and a metric that manufacturers are typically not allowed to share.

One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study.

In our April MAPconnected Club Study, We Predict presented this comparative industry review of actual labor costs for service across segments, carlines, model years, and exposure times to our members. The report covered:
  • Total Cost/Vehicle CPV
  • Total Labor CPV
  • Total Part CPV
  • Total Warranty Labor CPV
  • Total Warranty Part CPV
  • Cumulative Total Labor Cost
  • Cumulative Total Part Cost
  • Cumulative Total Cost
  • % of Vehicles with Repairs
  • Repair Orders per Vehicle
Download segment CPV example

https://www.wepredict.com/

For further information please contact Renee Stephens: rstephens@wepredict.co.uk

Do you really understand your Warranty Risk?

Warranty Risk Management is the least understood, yet most impactful aspect of Warranty Program Design.

Accurate Cost Per Unit (CPU) forecasts are the foundation of stable prices, right-sized reserves, higher profits, and higher customer satisfaction/loyalty. Yet, nine-times-out-of-ten, they are prone to errors which can lead to unnecessary increases in premiums.

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To help you gain a solid understanding of this complex discipline, MAPconnected has teamed up with Polaris Inc. and After Inc. to bring you an informative club event on the 20th of July from 3pm-4pm ET.

Join us for this four part discussion that will cover:

Part 1 – Defining the key components of Warranty Risk Management.
Part 2 – Introducing various types of risk structures and the pros/cons of each.
Part 3 – Illustrating how to accurately estimate losses and how errors can significantly impact program profits.
Part 4 – Concluding with a case study on Polaris, a long-time After client. Over the course of nine years, After/Polaris developed a risk roadmap together, that started from a completely outsourced warranty risk management structure and led to the creation of a stand-alone warranty company.

Don’t miss out, signup below!

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Any registration issues, we’re here to help. Email Maria at mevans@mapconnected.com.

About Polaris

As the global leader in Powersports, Polaris Inc. (www.polaris.com) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since its founding in 1954. With 2020 sales of $7.0 billion, Polaris’ high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris’ presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

About After, Inc.

After, Inc. (www.afterinc.com) is a pioneer in the warranty business – providing product registration, marketing, analytics, and program administration to warranty organizations across a wide range of industries. Founded in 2005, After has over 15 years of experience delivering innovative warranty offerings to manufacturing clients. After, Inc. partners with some of the world’s top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue/profit opportunities. Headquartered in Norwalk, Connecticut, and with offices in New York City, After, Inc. is part of Galway Insurance Holdings, an innovative retail property and casualty and employee benefits insurance brokerage and consulting firm with 2,800 employees across the United States.

About MAPconnected

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, and Customer Care Management and Support services. When you join, you become part of a select group of executives who share similar roles at OEMs, Dealers and Tier Suppliers. MAPconnected network members directly benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum. MAPconnected members are rewarded with unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships. The network represents leading automotive, powersport, construction, agricultural, bus and truck OEMs, their retailers, distributors, parts manufacturers and services providers.