Warranty Risk Management is the MOST IMPACTFUL, yet LEAST UNDERSTOOD aspect of program design. For over 15 years, After, Inc. has helped manufacturers identify inaccuracies in their claims forecasting, leading to millions in premium savings, lower retail pricing (and therefore higher attach rates), and rightsizing of reserves. In this webinar, Paul Swenson, EVP of Business Developement, shares the foundations of this complex discipline and Polaris Industries’ Kelly Clawson, Director of Finance, provides her experience working with After’s Risk Management Team the past nine years.
Tag: Warranty Administration
Module Mileage: Automated Claim Adjudication Process
This survey is designed to identify who is using “module mileage” in their automated claim adjudication process.
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NEXT UP! New Benchmarking Opportunities March 21: Turning Warranty Data Into A Continuous Improvement Tool & May 16: Navistar Hosts Parts Return & Supplier Recovery Best-In-Class Processes
Peer-To-Peer Insights: MARCH 21ST
Turning Warranty Data Into A Continuous Improvement Tool: Benchmark Round Robin
(OE’s and Tier Suppliers)
RESERVE YOUR SPOT
| Upcoming Events: APRIL 19TH |
| Challenges And Costs Of Servicing Electric Vehicle Battery Packs: Featured Business Partner Webinar (open to all) |
REGISTER NOW
| Parts Return & Supplier Recovery Facilitated Onsite Club Study: MAY 16THHalf-Day Deep Dive Session with Group Dinner Hosted at Navistar Part Return and Product Review Center near San Antonio, Texas (OE’s and Tier Suppliers) |
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Vehicle Service & Warranty Lifecycle Summit : OCT 24TH-25TH
(ticket discounts through 5/31)
TICKET BUNDLE TICKETS $998 EACH
Featured Business Partner, Syncron – Warranty Management and the Path to Better Quality
According to Ford CEO Jim Farley, “Fixing quality is my No. 1 priority. It is the most important initiative in the whole company. And it’s going to take several years until we fix quality, nothing else matters.” A big, clear, and bold message, but the action didn’t stop there. After many years of high warranty costs and recalls, Ford named a new Chief Transformation and Quality Officer, Jim Baumbick.
This is a strategic move from Farley and not surprising — especially after the company spent $3.92 billion on warranty costs in 2020 with $127 billion in revenue. This is well over the 2.5% industry average cost as a percentage of sales and is clearly an area of focus for many auto manufacturers.
Warranty operations can be complex with numerous players, and many organizations still rely on manual processes and outdated systems to process claims. Considering the main warranty touchpoints for an industrial equipment manufacturer with a dealer network, it is easy to see how the process can be broken, leading to significantly increased costs and missed revenue opportunities.
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BLOG: Warranty Management and the Path to Better Quality
Dealer Warranty: Metrics, Dashboards & Reporting
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SURVEY:
| Dealer Warranty: Metrics, Dashboards & Reporting |
| An OEM is looking to understand how their peers measure their dealer’s warranty performance and what warranty data they share with them.
Answers are confidential and in two (2) short weeks receive the full results! |
CLICK HERE TO TAKE SURVEY
Jan 24: Providing Early Warranty Data To Stakeholders Benchmark Round Robin
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Click Register Now button for more information regarding this 60- minute facilitated round robin benchmark opportunity hosted by Mike Roberts, former Global Warranty Strategy Manager, Ford Motor Company and President, MR Insights.
Feb 15: Good Versus Bad Claims Quality Benchmark Round Robin
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Click Register Now button for more information regarding this 60- minute facilitated round robin benchmark opportunity hosted by Warren DeBardelaben former Nissan North America Warranty Executive and Founder WD3 Automotive.
June 22: Improving Warranty Cost Control With Operational Repair Data 3-4pm ET | Business Partner Event
Event has passed: Signup to get the presentation sent to you!
Solving the Operational Data Gap for Warranty Cost Control
In this free webinar we’ll discuss the benefits and challenges of proactive analysis of warranty claims by “participating” in the repair and diagnosis process. Salim Murr, Strategic Advisor to Atheer, and longtime former Technical Services & Warranties Department Head for BMW will guide the discussion of this human centric strategy for warranty cost control. Core to this strategy is the capture of environmental and technician data collected during the repair process to validate warranty claims and support invoicing.
We will discuss the overall approach, challenges with implementation, technician and dealer adoption, & how this strategy can reduce warranty costs.
Signup below to participate. All attendees will be requested to complete a 6 question survey where the results will be revealed to kick-off the interactive discussion. And as an added bonus Atheer is also throwing in a three (3) month Proof-of-Concept trial for MapConnected Network attendees that participate in survey and join in the discussion!
About the Speaker: Salim Murr joins Atheer as a Strategic Advisor after a decades long career at BMW where he has held department head for technical services and department head of warranties positions. He is an accomplished engineer, with well-honed leadership and business skills. Proven track record motivating cross functional teams to improve product quality and Aftersales process quality and to increase automotive recall completion rates; a specialist in creating greater customer and dealer satisfaction. He has introduced state of the art digital tools in Aftersales, improving technician efficiency and technician retention, as well as workshop productivity and profitability.
Video of some of Atheer’s automotive capabilities
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May 18: Data Collection Collaboration to Support Parts Return Process Members Club Study 11-12:00pm ET
Open to all OEM & TIER 1 Supplier MAPconnected Members! Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process.
Potential Discussion Topics:
- Receiving warranty returns:
- Should parts be sent directly to supplier or to OEM first?
- Should suppliers be made aware of each part that is received or wait until 25 parts are received? Does the OEM perform any prescreening of warranty returns before informing supplier parts have been returned?
- What works better for emerging issue identification? First 25 part sample or ongoing part sampling from dealers?
- Initial testing
- What type of bench testing can/should be done at OEM with or without Supplier participation?
- Should supplier make test equipment available to OEM so testing can be done at OEM site?
- Data
- What type of information should be made available from the OEM to OEM AND Supplier at initial testing?
- Warranty claim info
- Vehicle history
- Vehicle build date and location
- r/1000 on this concern
- Is there an open concern on this issue?
- Telematics data
- Diagnostic Trouble Codes (DTCs) found at time of service for electronic componentry and/or engine systems?
- What information should be made available from the Supplier to the OEM and Supplier at initial testing?
- Part build date and location
- Open issues on this concern
- R/1000 on this concern
- Any like issues from other OEMs
- How can we improve the process?
- Where are test results stored?
- Supplier and OEM collaboration within the same system
- Use of photos
- Ability for OEM and Supplier to interact with dealer technician AT THE TIME of vehicle repair for high cost warranty items?
- Discussion on the use of Photos
- Can it replace physical part return or just supplement physical part return
- When will photos work / won’t work
- Should OEMs enable video conferencing for suppliers in other regions to join and see review live?
- What type of information should be made available from the OEM to OEM AND Supplier at initial testing?