SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
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Tag: EV Services Operations Aftersales

April 20: 11-12:00pm ET Challenges and Costs Of Servicing Electric Vehicle Battery Packs Featured Business Partner Webinar

 

Open to all Members and Non-Members

Join us for our next Featured Business Partner Webinar as we discuss the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers including sub-topics such as:

  • Deciding the battery service strategy that fits your business
  • Costs and challenges associated with the most common EV battery service needs
  • Impact of the EV battery design on the cost and complexity of service
Speakers:

Dave Johnson, Former Global Director Service Engineering Operations, Ford Motor Company

Julie Johnson, Head of Market Development and Growth Strategy, Volta Trucks

Jason Ruban, Vice President, Business Innovation, Midtronics

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September 22: View the Recording: Designing, Selling and Marketing F&I Products & Services for Electric Vehicles Webinar

Did you miss it? No worries, link below to the recording!

We dove into the world of electric vehicles with Josh and James to identify best practices for positioning and promoting F&I products and services and covered:

– Calculating the risks of providing EV coverage
– Designing new products based on changes in technology
– Exploring unique offerings to cater to this strategic market
– Positioning EV for sales and marketing

Speakers:

Josh Bass, Vice President Product Development – JM&A Group

James Davies, Vice President Repair Analytics Division – J.D. Power

Mark Nagelvoort, President & Chief Executive Officer – PCMI

Our webinar offers a sneak peek to some of the topics that will be covered in greater detail during the EV & Financial Products Tracks at the Vehicle Service & Warranty Lifecycle Summit scheduled at the Westin Southfield Detroit, MI on October 25-26.

Click to WEBINAR RECORDING HERE

Feb 23: EV’s Under Warranty 3:00-4:00pm ET | Club Study

Open to all OEM & TIER 1 MAPconnected Members! Join us to discuss:

EV’s Under Warranty

  • What is your battery warranty?
  • If a battery needs to be replaced, what is your procedure?  Prior Approval?
  • Do you allow a dealer to order a battery or would a battery have to be released?
  • Do dealers buy batteries for warranty repairs or do you provide with a handling allowance, or something else?
  • Do you have replacement batteries in stock, or are they vendor ordered?  Lead time?
  • Do you offer “at home” service for EVs?
  • Do you offer “at home” for warranty repairs?
  • If you offer at home service or pick up the vehicle for warranty repairs, how do you help to reimburse the dealer for tech travel or travel time and expense?

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