Tag: Club Study Benchmarking Event

We had our 1st onsite facilitated benchmarking group visit Navistar’s Advanced Technology Center near San Antonio Texas with 7 OEMs (18pp total) last week which included representatives from: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan and moderated by Mike Roberts, MR Insights.

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7 OEM Participants: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan 

Navistar hosted MAPconnected members to their Parts Return and Product Review Center near San Antonio, Texas for a half-day facilitated benchmark session to tour and review their processes.

This busy center supports their team to achieve recovery goals and processes 40k-50k warranty claims returned from service locations annually. During this informative half-day session you will be able to benchmark your processes as you observe Navistar’s best-in-class warranty systems and processes including:

• Receipt, handling, and inventorying of returned warranty parts
• Reviews of Individual Components and Part Testing which supports their quality and supplier recovery processes.
• A high level review of their overall warranty claim process, including dealer input screens and OEM claim processing

Your Host: Bryan Tracy, Senior Manager Supplier Warranty & Product Review Center – Navistar

Although the visit will focus on Navistar’s processes, you’ll also be able to learn about the processes that other MAPconnected members use in part return and warranty administration. Session is limited to encourage active engagement.

For more information click here

Timeline: Attendees are recommended to fly in May 15th in time for a group dinner. May 16th activities will end following lunch.