What Are Attendees Saying About Vehicle Service & Warranty Lifecycle Summit

Technical Services and Diagnostics Roundtable New Sponsors at Vehicle Service & Warranty Lifecycle Summit

Key Topics 2024 To Include:

How Diagnostics Impact The Full Claim Lifecycle
Guided Diagnostics: Pros And Cons
Cutting-Edge Diagnostic Equipment & Technologies
Technical Publications, Creation And Utilization
Service Labor Times Development & Trends
OTA’s Impact Discussions

New Website Announcement + Buy 2 Get 3 Prior To July 31

Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk and Costs: An Interview with Jason Payne, Founder, JPSI

June 2024: Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar

Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar

We would appreciate your input. All answers are confidential and will not be attributed to you and your company.

February 2024: The Next Frontier Of Automotive Recall Survey

The Next Frontier Of Automotive Recall

We would appreciate your input within the attached survey regarding your participation with our upcoming benchmarking round robin scheduled for February with Stout & MAPconnected.

The Next Frontier of Vehicle Recall Round Robin: Stout + MAPconnected

Event has passed. Request the presentation content below.

Join us for our interactive Virtual Round Robin to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risk and Cost Survey replies that all participants will complete. The survey will allow us to benchmark elements such as:

Compliance
Consumer Outreach
Risk Mitigation
Data Strategies
Cost Recovery

Our facilitator, Stout will further engage the group in further discussions covering best-in-class advanced data sources, innovation analysis and new strategies to enhance automotive safety.

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Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair Round Robin

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Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers. We will also review the survey results all participants will complete. Benchmark topics include:

Customer surveys
Inbound claims: Via online submissions and phone calls
- Dealer tool simplifications
- Contacts per claim, speed of claim resolution and speed of answer
Claim-handling: Speed and accuracy
- Control for dealer over-repair and accuracy/following TSBs
  - Specialty teams: EV, powertrain and techline, etc.
Decisioning: Pre-approval and/or limits on certain repairs and automation
- Contacts per claim, speed of claim resolution, QC for accuracy & thoroughness of decisioning
Goodwill
- Empower dealer + limits
- Empower field Aftersales + limits
- Goodwill tool app or online submission

Request Presentation Content Here

Round Robin Facilitator:

Ted Danner
Warranty and Vehicle Service Contract Operations Consultant, DANNER AUTOMOTIVE CONSULTING

Ted brings 23 years of expertise with Nissan North America and CARS Protection Plus, in Warranty, Vehicle Service Contract Sales / Claims / Risk / Operations, Aftersales CRM and Captive Finance while collaborating across siloed, functional lines. He led warranty strategy and tactics, reducing out-of-line claims expense by $80M+ and $30M+ for vehicle service contracts. To assist dealers, he led the field team in improving warranty claim submission accuracy and first-time pay rate.

Ted recently formed Danner Automotive Consulting to help companies change warranty operations to find lost time and find claims savings

Round Robin: Dealer Pain Points on Submitting Claims

Event has passed however, contact us below to request the presentation content

We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion to participant feedback and questions to help you understand your relative performance.

Key topics to be covered:

Flat Rate Manual (Labor Time Guide) integration with DMS
OEM Scan tool claims requirements
Work Order (Repair Order) comments integration / capture
Claim Adjustment reconciliation

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Your host:

Warren DeBardelaben, President – WD3 AUTOMOTIVE

Warren worked for Nissan North America, Inc. for over 35 years after a brief stint as a test engineer for Pratt & Whitney Aircraft.  A trained Mechanical Engineer, he is a proven senior level executive who excels at building self-directed teams and thrives in a customer focused environment. Warren is a subject matter expert in the areas of warranty expense management, automotive repair processes, inventory control, and parts and service sales and marketing.  While at Nissan he managed 260+ individuals and North American Warranty operations; North American Parts Operations ($2.5B annual sales); Service Operations and Technical Support teams. He led development of an industry leading anomalous claims detection tool generating 5%+ claims savings. He developed and implemented an automated parts inventory control system for ~1,000 Nissan dealers, and 215 Infiniti dealers improving turn-rate and “first time fill.”  Warren stated his own consulting business in 2021, WD3 Automotive, LLC, and has worked with various industry vendors and OEM’s in the fields of technical support, consumer affairs, warranty cost reduction, and aftersales structures.  Warren lists as a key strengths the ability to understand the more complex side of the automotive business and the demonstrated skill to build winning teams

Navigating Recalls: Financial Implications For Motor Vehicle Components Webinar

Webinar has passed but sign up below to request the recording and the full presentation content!

Motor vehicles represent some of the most sophisticated and advanced products manufactured today. However, with this complexity comes the heightened risk of product recalls, which can impose severe financial burdens on automotive component manufacturers and the supply chain.

Join industry peers – Component Suppliers, Aftermarket, OEMs, Distributors and Retailers for this comprehensive webinar designed to equip you with the knowledge and tools necessary to navigate the complex world of recall management as we delve into key topics such as:

Recall Data & Insurability: Analyze recent recall data and trends and their insurability impact on component manufacturers.

Prevention & Preparation: Explore strategies to prevent product recalls and discuss comprehensive preparation plans.

Risk Engineering: Detailed insights for stakeholders on recall insurance coverage and risk mitigation.

Response to Claims: Learn effective claim management to effectively minimize impact.

Financial & Reputational Damage: Discuss solutions to lessen financial and reputational harm, ensuring brand recovery.

Signup here to request the recording and speaker content

Speakers:

Christof Bentele, President – NEXUS SPECIALTY CASUALTY

Geoffrey Mills, Managing Director, Practice Leader Product Recall Practice Group – MARSH

Ray Roth, Director, Disputes, Compliance, & Investigations Group – STOUT

Christof Bentele is President of Nexus Specialty Casualty, a US domiciled A-rated insurance agency, specializing in automotive recall insurance, amongst other verticals. He joined Nexus in 2022 from Allianz Global Corporate & Specialty where he served as the Managing Director of the Alternative Risk division and before that the Global Head of Crisis Management, including running one of the largest global auto recall portfolios globally. In addition to leading groups at Allianz, he also held Chief Broking Officer positions at JLT Group, and AON. Christof started his career with AIG where he ran the manufacturing vertical in Europe. He is an alumnus of Kellogg School of Management, Insead Business School, Cologne and Freiburg law schools and Witten-Herdecke University.

Raymond Roth is a Director in the Disputes, Compliance, & Investigations group as well as the Automotive Recalls Practice Lead. Mr. Roth has extensive working with original equipment manufacturers (OEMs), government regulators, and other industry stakeholders in regard to recall administration, risk analysis, compliance, outreach and data analysis.

Geoffrey Mills is the Managing Director and Practice Leader of Marsh’s Product Recall Practice Group. Prior to joining Marsh, he spent 10 years as the Managing Director of Aon’s Crisis Management Practice where he was responsible for Aon’s Product Recall book for North America. Prior to joining Aon, Geoff worked with AIG’s international arm, American International Underwriters where he served as the North American manager of their Crisis Management Division. In this capacity he was responsible for crisis management products within AIU’s seven regional offices throughout the US and Canada.

Raymond A. Roth, III is a Director in the Disputes, Compliance, & Investigations group as well as the Automotive Recalls Practice Lead. Mr. Roth has extensive experience in working with original equipment manufacturers (OEMs), government regulators, and other industry stakeholders in regard to recall administration, risk analysis, compliance, outreach and data analysis.