Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI.
GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day benchmarking event along complete with networking dinner.
Click To Register Here
Thursday, April 18th: Onsite Facilitated Interactive Club Study
9-2:00 pm ET | General Motors Will Explain Their Processes and Expand On Topics Such As:
Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication
Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems
Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)
2-5:00 pm ET | Facilitated Benchmarking Deep Dive Topic Discussions Follow Such As:
Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles
7-9:00 pm ET | Networking Dinner
Friday, April 19th: Onsite Facilitated Tour & Interactive Club Study
9-12:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.
Your hosts:
Jose Clemente, Supplier Recovery Manager General Motors
Pam Walter, Founder MAPconnected
Mike Roberts, President MR Insights (facilitator)
Click To Register Here
