Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding:
- Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data?
- In addition to claim data, what other data do you link to the warranty claim?
- Diagnostic session file data (DTCs, PID) | Telematic data | Returned parts | Tech Hotline | CRM data | Other?
- Do you have corporate dashboards?
- Canned reports? What kinds and key metrics?
- Ad hoc reporting capabilities?
- Do you make data available to your dealers via a web portal or warranty dashboard?
- Canned reports? What key metrics?
- Ad hoc reporting capabilities?
- Pictures – If you request and store pictures, how do you link the pictures to the warranty claim?
- When reporting to dealers for your KPIs, what time period do you use?
- One month
- Rolling 3 months
Post-event, the group will gain access to further dialogue in a private group within the MAPconnected Members Network Forum. This will provide a platform for continued engagement and collaboration.
