Bridgestone Americas has extended a warm invitation to the MAPconnected Warranty, Aftersales & Aftercare Services Network for our 3rd annual facilitated Club Study on May 7-8 at their headquarters in Nashville, TN. The event will feature 1.5 days of facilitated benchmarking, a Bridgestone/Firestone Distribution Center tour and a Networking Dinner.
Our 2024 annual Club Study was graciously hosted by General Motors with a participation of 10 OEMs and nearly 30 executives representing: Bridgestone | Cummins | Ford Motor Company | Cummins | General Motors | Navistar | Nissan North America | Peterbilt Motors | Slate | Volkswagen Group of America
This highly interactive session will explore various warranty topics for OEM, OES Equipment Manufacturers & Aftermarket executives responsible for: Warranty Strategy & Systems | Dealer Administration | Parts Return & Quality Analysis | Purchasing & Supplier Cost Sharing
Agenda:
Wednesday, May 7 (9am – 8pm) Bridgestone Corporate Tower followed by Networking Dinner
Morning Combined Group 9-1pm: Three (3) Key Pillars of Warranty Cost Reduction:
- Drivers Of Cost Reduction Across The Repair Lifecycle
- Prior approval / pre-authorization
- Advanced claim editing
- Best practices in manual claim review
- Strategies for reducing warranty repairs on high-value parts like EV batteries, engines, and transmissions
- Simplifying Warranty Claiming For Dealers And Increasing Usefulness To OEMs and Suppliers
- Use of Pre-Defined Repair Codes (bundled repair codes)
- Streamling recall claims and frequent repairs
- Inclusion or linking to telematics data
- Improving warranty claim accuracy
- Improving Warranty Parts Return: Do Warranty Parts Need To Be Returned?
- Benchmarking current return practices and rates
- Strategies to reduce requested warranty parts
- Determining shipment destinations: OEM or Supplier?
Afternoon 1-5pm: Specialized Discussion Groups:
- Terms and Conditions
- Dealership Metrics, Reporting & Auditing
Evening Networking Dinner
Thursday, May 8 (9am – 8pm) Bridgestone/Firestone Distribution Center followed by Networking Dinner
Morning Combined Group 9-1pm:
- Facilitated Tour To Observe Individual Parts Testing Systems That Support Their Warranty Parts Investigations, Quality Systems, And Cost-Sharing Processes.
Afternoon 1-5pm: AI-SWLM Think Tank Meetup (AI-Service & Warranty Lifecycle Management Think Tank)
- Future Vision Roadmaps And How To Get POC’s Started! Agenda forthcoming.
Evening Networking Dinner
Don’t miss this opportunity to understand relative performance and share insights with your direct peers!