General Motors invited MAPconnected Warranty, Aftersales & Aftercare Services Network to contribute to a facilitated Club Study on April 18-19 including a Warranty Parts Center tour and Networking Dinner.
Attended by 25+ Executives representing: Bridgestone | Cummins | Ford Motor Company | Cummins | General Motors | Navistar | Nissan North America | Re: Build Manufacturing | Peterbilt Motors | Volkswagen Group of America
Morning: General Motors reviewed their processes and welcomed benchmarking with group on topics such as:
Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication
Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems
Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)
Afternoon: Facilitated Benchmarking Deep Dive Topic Discussions included: Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles
PM: Networking Dinner
Friday, April 19th: We were provided tour of the General Motors Warranty Parts Center to observe individual components and parts testing systems which support their warranty parts investigations, quality systems and supplier cost-sharing processes.
