Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding:
- What percentage of claims do you manually review versus auto/system review and pay?
- How do you determine, or how does your system determine when a claim should go to manual assessing?
- How does your system determine “outliers”, or high risk claims?
- What is your most effective system rule or edit for helping to control warranty costs and identifying improper claiming?
- Do you utilize any type of a risk score (like a Fico score for credit) for each claim? How?
- Does your system compare each claim/repair to an “average cost per repair” for like vehicles?
- Do you link your claim payment system to session file reports, DTC data, or telematics data for automatic processing? How and in what ways?
- Most systems have “Claim Types”, but do you use repair templates which would auto-populate the claim with the proper bill of materials based on the vehicle?
- What advantages do you offer the dealer for using the appropriate template?
- How do you ensure that the appropriate parts were actually used
Post-event, the group will gain access to further dialogue in a private group within the MAPconnected Members Network Forum. This will provide a platform for continued engagement and collaboration.