When Does a Repair Pattern Become a Recall Question?
A repeat repair. A pattern in warranty claims. Growing customer complaints. A signal in connected vehicle data. Individually, they may seem manageable. Together, they could point to something much bigger.
Inside TAC: Where Technical Assistance Leaders Compare What Works
When technical assistance leaders from Ford, Toyota, Kia and Hyundai sat together at MAPconnected’s Service & Warranty Lifecycle Summit, the scale of the conversation was striking. Introducing the panel; “40% of NA vehicle sales are represented by this panel at the Summit today.” Dan Dobbs, Advantage Technical These were people working through many of the […]
AI Adoption And Warranty Accountability: Bring These Decisions To Detroit
James Kiriazes of Bridgestone shares the experience behind a dealer portal and AI-powered chatbot. Jose Clemente of General Motors examines ownership when warranty issues cross company boundaries. Explore two practical Summit sessions and join us October 19–21 in Detroit.
Dealer Capability. Purchasing Alignment. Connected Data. Put These Summit Sessions on Your Calendar.
Dealer capability. Purchasing alignment. Connected data. Explore three Summit sessions, including four Warranty Admin Training presentations across three key themes, and choose the conversations your team needs to join.
Find Your Xchange Group. Be In The Room.
Find your Leadership Xchange Group at the October 20–21 MAPconnected Summit. Explore six group agendas, peer-led discussions and flexible October 21 ticket options, then reserve your place in the conversation.
A Connected Self-Correcting Ecosystem
What would a connected, self-correcting warranty ecosystem look like? Join the October 19 VIP Dinner and workshops to explore how warranty intelligence, technical knowledge and repair experience can drive better decisions.
8 More Reasons To Be In The Room In Detroit
Eight speakers. Different perspectives. Discover the people and practical discussions connecting warranty, quality, technical support and service leaders in Detroit.
When Vehicles Get Smarter, Does Repair Get Harder?
Tyler Betthauser believes the industry’s next serviceability challenge starts long before a vehicle reaches the service bay. Vehicle serviceability is becoming more important as vehicles grow more connected, software-defined and complex. On an engineering bench, connectors may be exposed and software logs readily available. Inside a vehicle, a technician investigating the same system can face […]
Look Who Attended The 2026 Service & Warranty Lifecycle Summit
Explore the companies and senior roles represented on the attendance list for MAPconnected’s October 19–21 Summit in Detroit.
How the TAC Xchange Group Is Bringing OEM Technical Leaders Together
In August 2025, Kia, Hyundai, Hyundai Canada, Ford and Toyota began meeting through the TAC Xchange Group. They were joined in 2026 by Winnebago and Rotobec, extending the conversation beyond passenger vehicles. After 3 virtual meetings this year, members will meet at the 6th annual Service & Warranty Lifecycle Summit to examine how technical support […]