Supplier cost sharing is one of the most powerful levers for controlling warranty and quality costs—but execution often breaks down in the details. MAPconnected’s Purchasing & Supplier Cost Sharing Xchange Group brings OEM leaders together to benchmark real-world approaches to governance, supplier burden, and cost-recovery performance.
Events
How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions
Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session
OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange session explored turning returns from a cost center into strategic quality intelligence.
Why Technical Support Is Becoming an Operations Discipline
What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.
When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk
When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored how recall decisions are evolving in a software-defined vehicle environment—where risk moves faster and the lines are increasingly murky.
MAPconnected Brings Factory-Based Learning and Modern Warranty Decision-Making to June Club Study in Houston
Press Release: MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty and aftersales challenges.
MAPconnected Launches Financial Products & Insurance Xchange Group
Press Release: MAPconnected invites you to join the Financial Products & Insurance Xchange Group, an OEM-exclusive executive benchmarking forum for leaders responsible for financial products, insurance, extended service contracts, and enterprise risk.
MAPconnected Announces New Leadership Xchange Groups for TAC and Warranty Administration Executives
Press Release: MAPconnected announces the expansion of its Leadership Xchange portfolio with two invitation-only executive peer benchmarking forums designed to support OEM leaders navigating increasing complexity across Technical Assistance Centers (TAC) and Warranty Administration.
5 Key Takeaways from Service & Warranty Lifecycle Summit 2025
Explore the top five takeaways from the MAPconnected Summit 2025 and discover how AI and collaboration are transforming warranty operations. Article Written By Circuitry.AI | Oct 28, 2025 The automotive industry is undergoing a profound transformation, driven by rapid advances in artificial intelligence, data analytics, and the rise of software-defined vehicles. At the 2025 MAPconnected […]
Innovation Moves Us Forward. Compliance Keeps Us Grounded.
A Session Spotlight on Warranty Clarity with Bridgestone’s James Kiriazes At this year’s Vehicle Service & Warranty Lifecycle Summit, James Kiriazes — Director of Customer Quality Engineering at Bridgestone Americas — delivered a message that resonated across the entire warranty ecosystem: “Warranty is one of the least enforced rules we deal with — and that […]