Join us in Detroit as we bring together the brightest minds driving change in warranty and service lifecycle management. No other event offers such powerful opportunities to benchmark performance, gain actionable insights, and make smarter, more efficient decisions across the entire warranty service lifecycle. 🟩 Last ticket discounts expire 9/26 🟩Reserve now!
Events
Did You Catch the MAPconnected September Monthly Mail?
What Does It Take to Elevate Warranty from a Cost Center to an Award-Winning Capability? Cummins unpacks the turning points of its multi-year journey with Syncron—why they acted, how they executed, and the cultural moves that stuck. 🎥 Watch a snippet from our interview with Sarah Huff, Director of Global Warranty Systems at Cummins. She […]
Taking the Stage: Sarah Huff, Director, Global Warranty Systems at Cummins
As the automotive industry continues to evolve, leaders who can connect business systems with operational excellence are setting the pace for innovation. At the 2025 Vehicle Service & Warranty Lifecycle Summit, we’re proud to welcome Sarah Huff – Director, Global Warranty Systems at Cummins. Sarah and her team were recently honored for their award-winning Integrated […]
New This Year: Connected Commercial Vehicles Roundtable
🚚 Driving Resilience & Innovation Across the Commercial Vehicle Lifecycle 🎥 Watch a short interview from our show chair, Steve Schmith’s video here: https://www.youtube.com/shorts/XSjLt6vudVQ For the first time, we’re dedicating a focused track to exploring how connectivity, telematics, and data are reshaping fleet operations, warranty, and the vehicle lifecycle. 👉 From scaling innovation and unlocking […]
Recordings Now Live: AI-SWLM Meetups — June & July
This summer, the AI-SWLM Think Tank unveiled its first AI Use Case Roadmaps, turning collaborative industry insights into actionable, generative AI solutions for warranty and service operations. With sessions in June and July, we explored how Agentic AI is transforming claims adjudication, maintenance optimization, and dealer support. Each roadmap demonstrated practical, measurable outcomes — proving […]
Time Is Running Out – The Countdown Is On As Early Bird Rates Expire This Week
Register by August 31 to beat the price increase! 🟩 Secure Your Spot Now 28 Industry Trailblazers Confirmed: The Momentum Is Just Beginning! Meet Kia America Speaker Marijo Prodanic We’re proud to introduce Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America. From Volkswagen Group to Kia America, Marijo has built […]
AI-SWLM Think Tank Spotlight: Early Warning Scout & 12 Volt Battery Digital Signature POC’s available —Powered For Real Impact
MAPconnected’s AI‑Service & Warranty Lifecycle Management (AI‑SWLM) initiative keeps accelerating forward—bringing peer‑built AI use cases from concept to operational traction. What’s Next: Tuesday, September 10 — Virtual Meetup This session will unveil the 4th and 5th AI Use Case Roadmaps, developed through collaborative insights originating from MAPconnected’s Spring Club Study in Nashville. Use Case 1: […]
Speaker Spotlight: Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America
MAPconnected is proud to announce that Marijo Prodanic, Director of Warranty Operations & Technical Assistance at Kia America, will be joining us as a featured speaker at the 2025 Vehicle Service & Warranty Lifecycle Summit. Marijo’s journey into the world of warranty and quality includes his tenure at the Volkswagen Group, where he built his […]
Meet 4 Trailblazers Confirmed To Speak
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Renee Stevens, Director Data […]
Meet the Next 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. James Kiriazes – Director […]