Andy Peterson Polaris joins panel discussion on Outsourcing vs. Insourcing Warranty Process and Claims Management

Outsourcing vs. Insourcing Warranty Process and Claims Management

We will look at the key elements of the warranty process from development of warranty statements – claims adjudication – payment processing – supplier recovery – goodwill – service letters – auditing – fraud – risk management – analytics – regulatory & compliance – automation of claims processing – quality & reliability loop. With each panelist – we will discuss which elements they recommend to insource versus outsource and the reasons why.