Steve Wyzykowski
Video Has Transformed The Service Experience: Now It's Time To Revolutionize Warranty
- Video in service departments helps customers understand recommended repairs
- Dollars per repair order, parts sales, CSI scores and efficiency have all increased significantly with video
- The same trust and transparency video has brought to everyday customers will be applied to warranty
- Video eliminates issues like damaged parts shipments, picture alterations and lack of narrative explanation
- With video now scaled across most dealers, it is time to use it to improve the Dealer/OEM transactions
Bio
Steve’s 30+ year career spans the automotive industry sector from Retail to Supplier and OEM perspectives. After graduating from Northwood University, Steve worked in the automotive retail dealership business where he supported all major dealership profit centers before moving on to a career with Electronic Data Systems (EDS), later CDK Global. Prior to joining TruVideo, Steve was the VP of Dealer Engagement at FordDirect. During his career, Steve has had the opportunity to consult with dealerships and OEMs nationwide on everything from lead management and digital marketing to sales, training, and DMS best practices. His unique experience helps him assist dealers and clients in meeting the needs of consumers in the digital age.