Rajib Bora
Leveraging AI to Optimize Critical Decisions in Service and Warranty
Explore how AI can revolutionize critical decision-making across the vehicle service and warranty lifecycle. This session will dive into the practical applications of AI in diagnostics, repair procedures, parts replacement, claim adjudication, and handling recalls and returns. Discover strategies to automate and augment decision-making processes, resulting in improved efficiency, service delivery, and overall decision quality. Gain insights into how AI can elevate the speed, accuracy, and consistency of decisions made by all stakeholders throughout the service lifecycle.
Bio
Rajib Bora is currently working for Freudenberg-EPS as Field Service Vice President. Rajib has 30+ years of service experience in renewable energy and oil & gas service management. He is experienced in delivering global business development strategies that drive revenue and growth. Over the years, he has been tasked to identify opportunities to optimize processes and performance, ensuring operations remain cost-effective and efficient while strengthening customer partnerships.
His expertise spans across industries including high-energy, high-power battery fiend service, oilfield service equipment, and technologies across all aspects of operations. His background includes account management, P&L, contract negotiation, the global supply chain, and team leadership.