Angela Johnson
Leveraging Relationship Satisfaction to Improve Quality & Warranty Performance
As the saying goes, a rising tide lifts all boats. How does this translate to OEM-supplier warranty relationships and what happens when the waters get rocky? Through Angela’s research she will show how durable relationships are better equipped to navigate both calm and turbulent seas. She will demonstrate how to enhance quality and warranty discussions by focusing on transactional efficiency, the cornerstone of enduring relationships. Additionally, she will explain how cultural knowledge and peer connections can positively or negatively influence transactional efficiency, offering you a fresh perspective on ensuring smoother sailing ahead.
Bio
A 30-year veteran of automotive and aerospace, Angela Johnson recently completed a Ph.D. in Industrial Engineering at Wayne State University, writing her dissertation on relationships within supply chains. Her research reveals how trade-offs in corporate decisions and strategy execution influence OEM-Supplier relations and demonstrates the moderating power of cultural alignment, strategic need, and peer connections to drive performance by amplifying or offsetting these effects. In the last 15 years at General Motors, she built and led data analytics teams to deliver cutting-edge strategies for operational efficiency and supply chain resiliency amongst unprecedented global disruption. With a passion for building bridges that connect people, data, and insights, Angela has led her team to build a cohesive, integrated approach to deliver organizational efficiency and business intelligence through data governance, operational insight, and cutting-edge AI/ML solutions. Prior to her PhD, Angela earned a Bachelor of Science degree in Aeronautics & Astronautics from Purdue University, a Master of Science in Engineering Management from Rensselaer Polytechnic Institute, and a Project Manager Professional certification from Project Management Institute.