Warranty Risk Management is the least understood, yet most impactful aspect of Warranty Program Design. Accurate Cost Per Unit (CPU) forecasts are the foundation of stable prices, right-sized reserves, higher profits, and higher customer satisfaction/loyalty. Yet, nine-times-out-of-ten, they are prone to errors which can lead to unnecessary increases in premiums. To help you gain a…

MAPconnected’s Summit will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases focused on streamlining and strengthening your Warranty Lifecycle Roadmap for leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.   Do I need to be…

Our next Benchmark Round Robin will offer an opportunity to understand relative performance and hear best-in-class TRAINING processes from your industry peers and has been requested by CUMMINS, one of MAPconnected’s early adopter companies, who will be represented by their Warranty Functional Excellence Director. Round Robin Topics to include: Types of training associated with warranty…

Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What is your battery warranty? If a battery needs to be replaced, what is your procedure? Prior Approval? Do you allow a dealer to order a battery or would a battery have…

Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data? In addition to claim data, what other data do you link to the warranty claim? Diagnostic session…

Our featured legal business partner, Frost Brown Todd will provide an overview of the recent state imposed new requirements for dealer warranty reimbursements. This is an important overview for any OEMs looking to revisit its warranty reimbursement policies and practices to ensure compliance with emerging state laws. Their summary will cover some of the most…

Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Subtopics to be discussed in Benchmark Round Robin: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made aware of each part that…