In this webinar we’ll discuss the benefits and challenges of proactive analysis of warranty claims by “participating” in the repair and diagnosis process. Salim Murr, Strategic Advisor to Atheer, and longtime Technical Services & Warranties Department Head for BMW will guide the discussion of this human centric strategy for warranty cost control. Core to this…

MAPconnected’s latest EV webinar offers a sneak peek to some of the topics to be covered in greater detail during the Electric Vehicle & Financial Products Tracks at the Vehicle Service & Warranty Lifecycle Summit October 25-26. Join us as we dive into the world of electric vehicles with Josh and Renee to identify best…

MAPconnected’s Summit will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases focused on streamlining and strengthening your Warranty Lifecycle Roadmap for leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers. What job disciplines are relevant? Warranty…

Start off your year smarter by getting MAPconnected and benefiting from our newly launched customized benchmarking survey services! Utilize our vast network of your direct peers to get your answers. Its takes just 5-minutes! This survey has been commissioned by a motor vehicle OEM aims to identify how their peer group of OEMs measure their…

Our 1st Benchmark Round Robin 2023 provides an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: In what ways, do you use warranty claim data before it achieves a paid or complete status? Do you use session file data from shop diagnostic equipment to search for and spot potential…

Start off your year smarter by getting MAPconnected and benefiting from our newly launched customized benchmarking survey services! Utilize our vast network of your direct peers to get your answers. Find out if you are alone battling with incorrect use of fault or condition codes by taking our first survey. This survey has been individually…

Subtopics to be discussed in Benchmark Round Robin: What parts of the Work Order are used to complete a claim? Which specific elements of each section are validated by your systems: Header | Vehicle | Admin | Dealer Info | Repair | Parts Which specific elements are required vs. optional? What triggers a manual review…

Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Collecting and Analyzing Warranty Data Strategies Collaborating Between Warranty, Quality and Engineering Teams Risks and Challenges Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…