March 23, 2021 @ 11:00AM - 12:00PM ET
Service Labor Time Standards Versus Average Labor Pricing
MAPconnected looks to empower our members with actionable insights deeply rooted in warranty data and best practices. Our first benchmark project will allow OEMs to see exactly how they perform relative to industry peers regarding: Subtopics to be discussed in Benchmark Round Robin: What is your overall process for developing flat rates or labor time…
April 27, 2021 @ 11:00AM ET
Deepview True Cost Report: What Is Actually Spent To Keep Vehicles On The Road
One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study. With broad differences in markets, practices and allowances, having a fair competitive comparison…
June 22, 2021 @ 11:00AM - 12:00PM ET
Effective Multi-Channel Communications
Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: • What customer communication methods resonate with vehicle owners • What tools and methods are used to significantly improve repair rates • OEM versus dealer responsibilities • Recall administration effective reporting •…
December 07, 2021 @ 3:00PM - 4:00PM ET
Service & Warranty Training Best Practices
Our next Benchmark Round Robin will offer an opportunity to understand relative performance and hear best-in-class TRAINING processes from your industry peers and has been requested by CUMMINS, one of MAPconnected’s early adopter companies, who will be represented by their Warranty Functional Excellence Director. Round Robin Topics to include: Types of training associated with warranty…
January 25, 2022 @ 11:00AM - 12:00PM ET
Automated Claims Processing Rules
Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…
February 23, 2022 @ 3:00PM - 4:00PM ET
EV Battery Replacement Under Warranty
Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What is your battery warranty? If a battery needs to be replaced, what is your procedure? Prior Approval? Do you allow a dealer to order a battery or would a battery have…
March 22, 2022 @ 11:00AM - 12:00PM ET
Warranty Data Collection For Claims Reporting
Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data? In addition to claim data, what other data do you link to the warranty claim? Diagnostic session…
May 18, 2022 @ 11:00AM - 12:00PM ET
Data Collection Collaboration to Support Parts Return Process Members
Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Subtopics to be discussed in Benchmark Round Robin: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made aware of each part that…
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