Our next survey stems from a request at the Vehicle Service & Warranty Lifecycle Summit 2022. Utilize our vast network of your direct peers to get your answers using our benchmarking survey services. This 5-minute survey is designed to identify who is using “module mileage” in their automated claim adjudication process. Answers are confidential and…

Are you using Artificial Intelligence (AI) in Warranty Claims Adjudication? Our next Survey is designed to identify if and how Artificial Intelligence (AI) is used to aid Warranty Claims Adjudication and what KPI’s or other tools are being used at your enterprise. The Survey results will be shared at our upcoming June Round Robin and…

Our next survey has been commissioned by a MAPconnected Heavy Truck OEM to help them understand relative performance with their direct industry as well as the entire motor vehicle industry. Take just 5-minutes to complete these warranty questions and benefit from the full confidential results report by the end of August. Sample questions to include:…

Please take the survey to find out relative peer performance on our Driving Warranty Customer Satisfaction Benchmarking Survey. Sample questions to include: What are your key dealer issues negatively affecting customer warranty satisfaction? What are the key OEM issues negatively affecting customer warranty satisfaction? Does your company utilize an app for warranty review and/or decisioning?…

Our Vehicle Recall Risks and Costs Survey takes just 5-minutes to learn your relative peer performance in the areas of: Compliance | Consumer Outreach | Data Mitigation | Data Strategies | Cost Recovery Sample questions include: By the following vehicles ages what are minimum completion percentages targeted? What criteria is used to make risk classifications?…

Our next Survey will be a collection of 20-minute interviews with OEMs, Dealers and 3rd party claims processors around the following key topics: Feedback via internal or external surveys Claims processing – auto vs. manual DMS integration and data capture Dealer tools warranty coverage determination Scan tool requirements Claims payment and reconciliation Genie in a…

Our next Survey has been commissioned by a MAPconnected Member OEM. Please take 5-minutes to understand your relative performance by answering similiar questions such as: What type of spend are you sharing with suppliers? What issues are used for establishing share rates? How do you handle cost recovery for Field Actions? Field Actions/Extraordinary spend? All…

Our next Survey will offer a perspective on how your peers are collecting field data as well as currently using it to initiate targeted preventive measures as well as aspirations! Take the 5-minute survey and receive the confidential results in 2-3 short weeks. Some sample questions from the Survey include: What role does historical warranty…