January 24, 2023 @ 3:00PM - 4:00PM ET
Providing Early Warranty Data To Stakeholders
Our 1st Benchmark Round Robin 2023 provides an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: In what ways, do you use warranty claim data before it achieves a paid or complete status? Do you use session file data from shop diagnostic equipment to search for and spot potential…
February 15, 2023 @ 3:00PM - 4:00PM ET
Good Versus Bad Claims Quality
Subtopics to be discussed in Benchmark Round Robin: What parts of the Work Order are used to complete a claim? Which specific elements of each section are validated by your systems: Header | Vehicle | Admin | Dealer Info | Repair | Parts Which specific elements are required vs. optional? What triggers a manual review…
March 21, 2023 @ 3:00PM - 4:00PM ET
Turning Warranty Data Into A Continuous Improvement Tool
Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Collecting and Analyzing Warranty Data Strategies Collaborating Between Warranty, Quality and Engineering Teams Risks and Challenges Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…
June 15, 2023 @ 3:00PM - 4:00PM ET
Using AI In Warranty Claims Adjudication
Subtopics to be discussed in Benchmark Round Robin opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Using Artificial Intelligence (AI) As An Anomaly Detection Tool Establishing AI/ML KPI’s, Rules And Other Tools Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…
January 30 @ 11:00AM - 12:00PM ET
Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair
Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…
February 22 @ 3:00PM - 4:00PM ET
The Next Frontier Of Vehicle Recall
Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risks and Costs Survey that all participants will complete. The survey will benchmark elements such as: Compliance Consumer Outreach Risk Mitigation Data Strategies Cost Recovery Stout will further…
March 19 @ 3:00PM - 4:00PM ET
Transitioning From Cost Reduction Based Focus To A Claims Reduction Strategy
The motor vehicle warranty landscape is rapidly changing for Tier-1 suppliers. Historically, suppliers have been able to manage warranty expenses through vigorous analysis of physical part returns and negotiation of favorable technical factors with their customers. Recent changes in some warranty cost-sharing programs is resulting in the need to shift supplier warranty focus from solely…
March 21 @ 3:00PM - 4:00PM ET
Dealer Pain Points on Submitting Claims
We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion for participant feedback and questions to help you understand your relative performance. Key topics to be covered: Flat Rate Manual (Labor Time Guide) integration with…