The motor vehicle warranty landscape is rapidly changing for Tier-1 suppliers. Historically, suppliers have been able to manage warranty expenses through vigorous analysis of physical part returns and negotiation of favorable technical factors with their customers. Recent changes in some warranty cost-sharing programs is resulting in the need to shift supplier warranty focus from solely…

Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Collecting and Analyzing Warranty Data Strategies Collaborating Between Warranty, Quality and Engineering Teams Risks and Challenges Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…

Subtopics to be discussed in Benchmark Round Robin opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Using Artificial Intelligence (AI) As An Anomaly Detection Tool Establishing AI/ML KPI’s, Rules And Other Tools Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…

Our 1st Benchmark Round Robin 2023 provides an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: In what ways, do you use warranty claim data before it achieves a paid or complete status? Do you use session file data from shop diagnostic equipment to search for and spot potential…

Subtopics to be discussed in Benchmark Round Robin: What parts of the Work Order are used to complete a claim? Which specific elements of each section are validated by your systems: Header | Vehicle | Admin | Dealer Info | Repair | Parts Which specific elements are required vs. optional? What triggers a manual review…

Our next Benchmark Round Robin will offer an opportunity to understand relative performance and hear best-in-class TRAINING processes from your industry peers and has been requested by CUMMINS, one of MAPconnected’s early adopter companies, who will be represented by their Warranty Functional Excellence Director. Round Robin Topics to include: Types of training associated with warranty…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What is your battery warranty? If a battery needs to be replaced, what is your procedure? Prior Approval? Do you allow a dealer to order a battery or would a battery have…

MAPconnected looks to empower our members with actionable insights deeply rooted in warranty data and best practices. Our first benchmark project will allow OEMs to see exactly how they perform relative to industry peers regarding: Subtopics to be discussed in Benchmark Round Robin: What is your overall process for developing flat rates or labor time…

One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study. With broad differences in markets, practices and allowances, having a fair competitive comparison…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: • What customer communication methods resonate with vehicle owners • What tools and methods are used to significantly improve repair rates • OEM versus dealer responsibilities • Recall administration effective reporting •…

Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…

Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data? In addition to claim data, what other data do you link to the warranty claim? Diagnostic session…

Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Subtopics to be discussed in Benchmark Round Robin: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made aware of each part that…

Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…

Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risks and Costs Survey that all participants will complete. The survey will benchmark elements such as: Compliance Consumer Outreach Risk Mitigation Data Strategies Cost Recovery Stout will further…

We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion for participant feedback and questions to help you understand your relative performance. Key topics to be covered: Flat Rate Manual (Labor Time Guide) integration with…

Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 1st Virtual Round Robin, where we’ll delve into Dealer Engagement in Warranty Metrics. Join us for a dynamic session to explore peer-driven performance insights and cover: Proactive Management: Are your dealers actively tracking and managing their warranty…

Start Your Year Smarter By Unlocking The Potential of MAPconnected’s Engagement Tools! We kick off 2025 with our 2nd Recall, Customer Campaigns & Legal Virtual Round Robin, where we’ll delve into the new regulations. Join us for a dynamic session to explore peer-driven performance insights and cover: Vehicle Owner Electronic Recall Communications Round Robin NHTSA…

Become Smarter By Unlocking The Potential Of MAPconnected’s Engagement Tools! Join our 4th Virtual Round Robin, focusing on the use and advantages of PreDefined Repair Codes (PDRs). What are PDRs? PreDefined Repair Codes (PDRs) are bundled service codes used to streamline repair processes. For instance, a retail repair code like 7500K for an oil change…

With the growing emphasis on connectivity and seamless integration with the lifestyles of today’s consumers, in this round robin session we will benchmark vehicle mobile applications across OEMs, understand the successes and complexities of incorporating service and warranty processes into the app, and discuss the potential complexities of having various DMS providers across dealerships. What…

Be there Thursday, 2/27 3-4pm ET for the first meet-up! MAPconnected launches AI-SWLM Think Tank to promote AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Click to download the brochure & request an invite. Mission Statement: To leverage AI technologies to revolutionize Service and Warranty Lifecycle Management, reducing costs, improving efficiency,…

MAPconnected’s AI-SWLM Think Tank will meet onsite at the Bridgestone Firestone Distribution Center. Agenda to be announced. The Think Tank was launched in 2025 to promote AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Click to download the brochure & request an invite. Mission Statement: To leverage AI technologies to revolutionize…

Join us for the 2nd meetup of MAPconnected’s AI-SWLM Think Tank promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management. Agenda Highlights: 🚀 Two Deep Dive AI Case Studies 🤝 Facilitated Discussions Following Each Deep Dive Featured Deep Dive AI Project Hosts: STELLANTIS – Global Director, Customer Care Performance & Strategy:…