In this webinar we’ll discuss the benefits and challenges of proactive analysis of warranty claims by “participating” in the repair and diagnosis process. Salim Murr, Strategic Advisor to Atheer, and longtime Technical Services & Warranties Department Head for BMW will guide the discussion of this human centric strategy for warranty cost control. Core to this strategy is the capture of environmental and technician data collected during the repair process to validate warranty claims and support invoicing. In this webinar will discuss the overall approach, challenges with implementation, technician, and dealer adoption, & how this strategy can reduce warranty costs.
Current warranty systems are primarily financial systems lacking the operational data to truly control warranty costs. Attendees will be requested to complete a short process questionnaire that will then be later shared during the webinar.
Sponsor
