Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding:
• What customer communication methods resonate with vehicle owners
• What tools and methods are used to significantly improve repair rates
• OEM versus dealer responsibilities
• Recall administration effective reporting
• Recalls via “the air” discussion: Issues? Tracking?
Following the event the group will additionally benefit from extended discussion opportunities setup as a private group hosted in the MAPconnected Members Network Forum.
