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January 25, 11:00AM - 12:00PM
Round Robin
Automated Claims Processing Rules
Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…
March 22, 11:00AM - 12:00PM
Round Robin
Warranty Data Collection For Claims Reporting
Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Do you have an enterprise-wide data storage and retrieval system that supports your warranty claim data? In addition to claim data, what other data do you link to the warranty claim? Diagnostic session…
May 18, 11:00AM - 12:00PM
Round Robin
Data Collection Collaboration to Support Parts Return Process Members
Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Subtopics to be discussed in Benchmark Round Robin: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made aware of each part that…
January 30, 11:00AM - 12:00PM
Round Robin
Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair
Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…
February 22, 3:00PM - 4:00PM
Round Robin
The Next Frontier Of Vehicle Recall
Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risks and Costs Survey that all participants will complete. The survey will benchmark elements such as: Compliance Consumer Outreach Risk Mitigation Data Strategies Cost Recovery Stout will further…
March 21, 3:00PM - 4:00PM
Round Robin
Dealer Pain Points on Submitting Claims
We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion for participant feedback and questions to help you understand your relative performance. Key topics to be covered: Flat Rate Manual (Labor Time Guide) integration with…